FAQs
Frequently Asked Questions (FAQs)
1. How can I contact PointsPet customer service?
- You can reach our customer service team 24/7 via contact page or email at support@pointspet.com. We're here to assist you with any questions or concerns.
2. How can I check the status of my order?
- You can easily track the status of your order by logging into your account on our website. Once logged in, you can view order details, track shipment progress, and more.
3. Do you offer international shipping?
- Yes, we offer worldwide shipping. Shipping costs and delivery times may vary depending on your location. Free shipping is available to all countries.
4. How long will it take to receive my order?
- Orders are typically processed within 1-3 business days. Delivery times range from 5-12 business days, depending on the shipping destination and selected shipping method.
5. What is your return policy?
- We offer a 30-day return policy. To be eligible for a return, items must be unused and in the same condition as received. Please visit our Returns Policy for more details.
6. Are your products safe for pets?
- Yes, all our products are sourced from reputable suppliers and are safe for pets when used as directed. We prioritize quality and safety in our product selection.
7. Do you offer discounts for bulk or wholesale orders?
- Yes, we offer special pricing for bulk or wholesale orders. Please contact our sales team at support@pointspet.com for more information and to discuss your specific needs.
8. Do you offer promotions or discounts?
- Yes, we regularly offer promotions and discounts on select products. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
9. How can I stay informed about PointsPet updates and new products?
- Subscribe to our newsletter or follow us on social media (Facebook, Instagram, Tiktok) to receive updates on new products, promotions, and pet care tips.
10. Is my personal information secure on PointsPet?
- Yes, we take your privacy seriously. We use industry-standard encryption and security measures to protect your personal information. For more details, please review our Privacy Policy.